Shipping & Returns
We offer complimentary UPS Ground shipping to the contiguous United States for orders over $200, after taxes and applicable discounts have been applied. We require a signature upon delivery for orders over $500. Orders with destinations outside the contiguous United States will automatically be charged the applicable international rate based on the service chosen. We are not responsible for delays within the shipping process; and, shipping fees are non-refundable.
Qualified items are available for expedited shipping and cost is calculated based on the applicable rate for service chosen; however, this will not speed up the production time of an order. Items that are custom or special order will be expedited after the production lead-time has been satisfied.
Shipping to Hawaii, Alaska, and International
You will be charged the calculated cost based on service chosen for destinations outside the contiguous United States. We currently ship worldwide to any country that partners with USPS. These shipments cannot be expedited. Feel free to contact us if special arrangements need to be made, or if you are requesting delivery to other countries not listed. You will be responsible for any additional fees, taxes, and duties to accommodate your shipping needs.
We do our best to ship items quickly and efficiently. Sometimes we need to pull items from a combination of our stores, warehouses, and manufacturers. We will notify you of any special circumstances in filling your order. If you have special instructions like “Please leave on the front porch,” “ship my items as they become available,” “or ship my order complete,” please write them in the space provided and we will do our best to accommodate your requests.
Custom or Special Orders, and In Stock Classification
Unless you are ordering a small quantity of an item that reads as “in stock,” your order is classified as a Custom or Special Order. This includes, but is not limited to the following: uncommon sizes, shapes, colors, and styles, a large or significant quantity of an item, a combination of items that would deplete in-store stock, an item with longer than one week’s lead-time, custom embroidery, and monogrammed items. All custom or special orders are non-refundable and payment is required in full at the time of order. If you have any questions as to whether your order falls under these guidelines, please contact us before placing your order.
We have been serving customers for over 80 years, and your complete satisfaction is our primary goal. We encourage you to order samples, request fabrics, and speak with us before you place an order so that you can be sure you are making the best choices for you and your space. A few minutes with our experts can resolve most of the issues associated with returns, before you commit to your purchase. Since we offer these options and the vast majority of our business is based on custom and special ordered items, we invite you to become familiar with our return policy.
We accept returns on in-stock items only, within 14 days from the date of order. Custom or special orders are non-refundable. If special shipping arrangements or concessions need to be made for your order, such as a large quantity or discontinued fabric, your order becomes non-refundable. For hygienic reasons, all down products are non-refundable. We cannot accept items that have been laundered, used, soiled, altered, customized, monogrammed, and/or are missing their original packaging. All discounted merchandise is final sale with no exceptions. Shipping fees will not be refunded.
If your items qualify for return, you may request a return authorization by emailing us. If possible, leave the packaging sealed. Otherwise, all items must be nicely folded into their original packaging. We charge a 15% restocking fee. You will be responsible for all shipping charges associated with the return of your item. Refunds will be processed when the merchandise has been received, inspected, and approved for return.
Complimentary Gift Wrap
At this time, we can accommodate gift-wrapping for in-store pickup only. If your item has an unusual shape or size, we may not be able to complete your request. You will be notified if this is the case.
Credit Card Policy
We accept Visa, MasterCard, American Express, and Discover. We have set up our system to capture a pre-authorization for the amount of your order. Your card is charged in full when your order is processed. If there are changes that need to be made to your order, you will be notified before your card is charged.
Out of Stock Items
It is possible that items sell out or become unavailable during your ordering process. We will inform you via email of any item that is or has become out of stock, as well as the associated ETA provided by the manufacturer. ETAs are not final and are subject to change by the manufacturer. We will keep you updated as we receive information. We generally hold items in your order until all items are ready to ship. If you would like us to ship your in-stock items ahead of time, please let us know.
We are happy to match any competitor’s pricing on identical merchandise. Please provide the website address, email, or advertisement showing the product name, style, color, number, dimensions, price, and current date. Upon verification, we can issue a price override for the item in question. The item must be new, in its original packaging, and sold from a verified source. Price matches will not be considered from eBay, Craigslist, or other unmonitored third-party sources.