Shipping policy

Shipping

We offer complimentary UPS Ground shipping to the contiguous United States for orders over $200, after taxes and applicable discounts have been applied.  We require a signature upon delivery for orders over $500. Orders with destinations outside the contiguous United States will automatically be charged the applicable international rate based on the service chosen. We are not responsible for delays within the shipping process; and, shipping fees are non-refundable.

Expedited Shipping

Qualified items are available for expedited shipping and cost is calculated based on the applicable rate for service chosen; however, this will not speed up the production time of an order. Items that are custom or special order will be expedited after the production lead-time has been satisfied.

Shipping to Hawaii, Alaska, and International

You will be charged the calculated cost based on service chosen for destinations outside the contiguous United States. We currently only ship to North America, US Territories, Australia and New Zealand. These shipments cannot be expedited. Feel free to contact us if special arrangements need to be made, or if you are requesting delivery to other countries not listed. You will be responsible for any additional fees, taxes, and duties to accommodate your shipping needs.

Additional Requests

We do our best to ship items quickly and efficiently. Sometimes we need to pull items from a combination of our stores, warehouses, and manufacturers. We will notify you of any special circumstances in filling your order. If you have special instructions like “Please leave on the front porch,” “ship my items as they become available,” “or ship my order complete,” please write them in the space provided and we will do our best to accommodate your requests.