Accessibility Statement for Linen Society

This is an accessibility statement from Linen Society.

Measures to support accessibility

Linen Society takes the following measures to ensure accessibility of Linen Society:

• Assign clear accessibility goals and responsibilities.
• Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Linen Society is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.2 Level A conformance, several 3rd-party plugins exist on the website which do not support all WCAG 2.2 A guidelines.See the report linked below for more information.

Feedback

We welcome your feedback on the accessibility of Linen Society. Please let us know if you encounter accessibility barriers on Linen Society:

• Phone: (888) 200-7498
• E-mail: hello@linensociety.com
• Visitor Address: In Oregon: 1225 NW Everett St., Portland; In California: 340 Sutter St., San Francisco, and 8923 Beverly Blvd., West Hollywood
• Postal Address: 1225 NW Everett St., Portland, OR  97217

We try to respond to feedback within 2 business days.

Compatibility with browsers and assistive technology

Linen Society is designed to be compatible with the following assistive technologies:

• Chrome browser with Keyboard-only navigation on Windows 10
• Chrome browser with NVDA on Windows 10
• Safari 17 browser with VoiceOver on macOS 14
• Safari browser with VoiceOver on iOS 17
• Chrome browser with Talkback on Android 14

Technical specifications

Accessibility of Linen Society relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Linen Society, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Linen Society:

1. General:
1. Some content may become inaccessible to the user in browser viewports with very small widths.
2. Some decorative text instances exist which do not meet a 3:1 contrast ratio.
2. Product Collections Page:
1. The product listing grid may contain promotional cards with a Shop Now link that is not in the expected order. This does not impact accessibility compliance.

Linen Society employs the use of 3rd-party plugins for many of its customer features.  While we make an effort to choose plugins that support accessibility for all users, some have limitations that are outside of Linen Society’s ability to control.  Below is a description of known limitations with the 3rd-party plugins on the website.

Known limitations for 3rd-party plugins:

1. Wishlist:
1. Image-alternative text descriptions are not supported on product gallery images displayed on this page.
2. Screen readers cannot identify required or invalid fields in the share form.
3. The item removal button does not have sufficient contrast against some product photos.
4. The keyboard focus is not visible on the Wishlist/Saved For Later buttons.
5. The Search button and Share button do not have labels when read by the screen reader. 
6. The selection state of the Wishlist/Saved For Later buttons is not included in their screen reader description.
2. Registry:
1. The screen reader focus and keyboard focus does not automatically move to the Share modal when it is opened.
2. The keyboard focus state is not visible on the Event Type menu button.
3. The keyboard focus state is not visible on the Search button.
4. The screen reader does not return a live readout when the user activates the Copy button in the Share modal.
5. Screen readers cannot identify required fields in the Create Registry form.
6. Fields on the Create Registry form do not include their name when read by the screen reader.
7. Selected tabs on Registry pages do not include their selection state in their screen reader readout.
8. The Send Thanks button, the Edit button, and the Share button on the Registry page do not have button roles when read by the screen reader.
9. The Edit button, Share button, Create Password checkbox, in-modal share button, in-modal link field, and in-modal close button do not have names when read by the screen reader.
3. Checkout:
1. Screen readers cannot identify the context of the number representing the quantity of each item in the order.
2. The screen reader and keyboard focus are able to select hidden content on the page.
3. The keyboard focus is not visible when the Amazon Pay button is selected.
4. The Venmo button is inside of a second main landmark which uses an incorrect label. The Amazon Pay button does not have a button role.
4. Search:
1. The Esc key does not dismiss the Search overlay modal.
2. Some screen readers such as VoiceOver on macOS cannot operate the Sort menu.
3. The More link under the Categories section cannot be selected by the keyboard focus.
4. The search combo box is at the end of the page's focus order rather than immediately after the search field.
5. The Remove Filter button does not state its function or purpose in its screen reader description.
6. The keyboard focus state is not visible on the Event Type menu button.
7. The keyboard focus state is not visible on the Search button.
8. The label for the Shipping Method radio buttons does not include all of the button's relative text.
9. The screen reader label for the See All Products button in the Filters menu is "Close modal."
10. The Search button and Share button do not have labels when read by the screen reader. 
11. The selection state of the Wishlist/Saved For Later buttons is not included in their screen reader description.
5. Discount Modal:
1. The screen reader focus does not start at the top of the modal when it is opened.

Assessment approach

Linen Society assessed the accessibility of Linen Society by the following approaches:

• External evaluation

Evaluation report

An evaluation report for Linen Society is available at: 

Formal complaints

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Linen Society
1225 NW Everett St.
Portland, OR 97209

Date

This statement was created on 21 November 2024 using the W3C Accessibility Statement Generator Tool.