Policy Reference

Shipping Policy

• Free standard ground shipping on most US orders $100+ (some exceptions apply).

• Expedited shipping available upon request.

• We’ll notify you if items are out of stock or delayed.

• See full Shipping & Delivery Policy

Returns & Exchanges

• In-stock items: Return/exchange within 30 days if unused, unlaundered, odor/animal-hair free, and in original packaging.

• All returns require prior authorization and a 20% restocking fee; customer pays all shipping.

• Many items are final sale (clearance, sale, custom, special order, bedding, mattresses, hygiene items, select brands, and gift cards).

• See full Returns & Exchanges Policy

Cancellations

• Orders for made-to-order, custom, or special-order items can only be canceled within 1 business day.

• After 1 business day, these orders are final sale and cannot be canceled, changed, or refunded.

• See full Cancellations Policy